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Advice on benefits


The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice.
Phone 0845 122 1300. You can click here for details of your local CAB offices.


All Knowsley’s One Stop Shops have special surgeries for advice and information about benefits and money matters. Phone: 0151 489 6000.

Halewood One Stop Shop – The Halewood Centre, Roseheath Drive, L26 9UH.
Surgery on Fridays 10am-12pm
Railway stations, bike parking and bus stops near to Halewood One Stop Shop (PDF)

Kirkby One Stop Shop – Cherryfield Drive, L32 1TY.
Surgery on Fridays 10am-12pm.
Railway stations, bike parking and bus stops near to Kirkby One Stop Shop (PDF)

Huyton One Stop Shop – Archway Road, L36 9YU.
Surgery on Thursdays 10am-12pm.
Railway stations, bike parking and bus stops near to Huyton One Stop Shop (PDF)

Prescot One Stop Shop – Prescot Shopping Centre, Aspinall Street, L34 5GA.
Surgery on Tuesdays 10am-12pm.
Railway stations, bike parking and bus stops near to Prescot One Stop Shop (PDF)

Please note: Prescot One Stop Shop will be temporarily based at 30 Eccleston Street in the town centre from Monday 24 October until Spring 2012.


The Knowsley Carers Centre (Princess Royal Trust) offers avice about benefits and other schemes to help carers.
Open Monday to Thursday 9am-5pm and Friday 9am-4pm.
Address: 143 Bewley Drive, Kirkby, L32 9PE. Phone: 0151 549 1412


Jobcentre Plus centres offer people of working age the help and support they are entitled to if they cannot work and will advise on what benefits might be available to them.

Jobcentre Plus – Kirkby
Address: St Chads House, St Chads Drive, Kirkby, Merseyside L32 8RW.
Phone: 0845 604 3719

Jobcentre Plus – Huyton
Address: Edendale House, Latham Road, Huyton, Merseyside L36 9XS.
Phone: 0845 604 3719


Get benefit advice, for you/your family or for someone else. Simply answer questions anonymously online about your savings, income and outgoings.


The Benefit Enquiry Line offers advice and information for people with disabilities, their carers or their representatives.
Phone: 0800 882200 Monday to Friday 8.30am-6.30pm. Saturday 9am- 1pm.