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Carers Allowance and New online service


Carer’s Allowance is £61.35 a week to help you look after someone with substantial caring needs.

You don’t have to be related to, or live with, the person you care for.

You need to be aged 16 or over and spend at least 35 hours a week caring for them.

Carer’s Allowance is taxable. It can also affect your other benefits.

New Carer’s Allowance Online Service

I am writing to tell you about the Carer’s Allowance digital service and to ask for your support by creating awareness, promoting the service and giving us your views.

Introduced in October last year, the new Carer’s Allowance Online Service allows you to make an electronic claim for Carer’s Allowance using the internet. As well as making new claims, claimants in receipt of Carer’s Allowance can also now use the service to notify DWP of a change of circumstances. The service can be accessed at the following link:-


The benefits of the new service

Carers have been able to make claims online for some time. However, this new service is quicker and easier to use.    

So far, over 15,000 carers have made a claim using the new service with very few problems reported.  The service is available 24 hours a day, seven days a week and once a claim has been completed and sent online, it is received immediately by the Carer’s Allowance Unit helping ensure that a decision is made as quickly as possible.

The improved features include the following:-

  • More guidance – Eligibility questions are now asked at the start of the service to help carers understand whether or not they may be entitled before they make a claim. 
  • Help screens and a Helpdesk service are available to help carers complete the claim form
  • Fewer questions – the new service now has less questions to make it easier to make a claim
  • Easily accessible – the Online Service can now also be accessed from smart phones and tablets as well as computers and laptops.

Full details and information on carers allowance is available on the DWP website, follow the link: